Returns & Exchanges
At Luxo Living, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day change of mind return policy on most items. If your new piece doesn't perfectly fit your space, our dedicated support team is here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our customer service team within 30 days of delivery with your order number and photos of the item in its original packaging.
Receive Authorization
Once your request is reviewed, we will provide you with a Return Authorization number and the specific warehouse return address.
Pack and Ship
Securely pack the item in its original boxes and arrange for transit back to our facility using a trackable courier service.
Inspection and Refund
After our quality control team inspects the returned goods to ensure they are in as-new condition, we will issue a store credit or refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing